Refund Policy

At LetiMahjong, we are committed to providing high-quality products and ensuring your satisfaction with every purchase. This policy explains our procedures for returns, exchanges, and refunds.

1. General Return Policy

We offer a 30-day return policy for most products. You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition
Include all original packaging and documentation
Include proof of purchase or your order confirmation

Please Note: Returns sent without prior authorization will not be accepted.

2. Return Eligibility

Product Type	Return Eligibility	Notes
Mahjong Sets & Accessories	Eligible within 30 days	Items must meet the return conditions above
Personalized or Customized Products	Non-returnable	Unless defective or shipped incorrectly
Clearance Items & Gift Cards	Non-returnable	Final sale
Damaged or Defective Products	Eligible for replacement or full refund	Contact us within 7 days of delivery

3. How to Request a Return

Please contact our customer support team at:

Email: shop@letimahjong.com

Include:

Your order number
A brief description of the issue
Photos (if the item is damaged or defective)

Our team will review your request within 24–48 hours and provide:

Return authorization
Return instructions
Return shipping information (if applicable)

4. Return Address

Our return warehouse address will be provided after your return request has been approved.

Please do not send returns to the sender's address shown on the package, as it may not be our designated return facility.

5. Return Shipping Costs

If the return is due to our error, including:

Damaged items
Defective products
Incorrect items received

We will cover the return shipping costs.

If the return is for personal reasons, including:

Changed your mind
Ordered the wrong item
No longer needed the product

The customer is responsible for the return shipping cost.

6. Return Processing

Once we receive and inspect your returned item, we will process your request within 2 business days.

For approved exchanges, replacement items will typically be shipped within 2–5 business days, subject to product availability.

7. Refund Policy

Refund Approval

After we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method.
Refunds are processed within 2 business days after approval.

Refund Timing

Depending on your payment provider, it may take 5–14 business days for the refund to appear in your account.

Non-Refundable Charges

Original shipping charges are non-refundable unless the return is due to:

Our shipping error
A defective or damaged product

8. Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days and include photos of the issue. We'll work quickly to provide a replacement or refund.

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.