Last Updated: 2026/7/9
At LetiMahjong, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains our shipping methods, processing times, delivery estimates, tracking information, and other important shipping details.
We currently ship to customers within the United States.
At this time, we are unable to ship to:
We are continually expanding our shipping network and hope to serve additional regions in the future.
Free Standard Shipping is available on all eligible orders within the continental United States.
There are no additional handling fees at checkout unless otherwise stated.
Orders are typically processed within:
1–2 Business Days
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Standard Shipping
During peak shopping seasons, holidays, or due to carrier delays, delivery may take up to 14 business days.
Please note that delivery estimates are not guaranteed and may vary depending on your location and shipping carrier.
Once your order has been shipped, you'll receive a confirmation email containing your tracking number.
You can use this number to monitor your shipment through the carrier's tracking system or on our Order Tracking page.
If you do not receive tracking information within 48 hours after shipment, please contact us.
Email: shop@letimahjong.com
Your order will move through the following stages:
We recommend inspecting your package as soon as it arrives.
Please:
If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery and include clear photos of the issue.
We'll work with you to arrange a replacement or other appropriate solution.
Please ensure your shipping address is accurate before placing your order.
If an order cannot be delivered because of:
The shipment may be returned to us.
If reshipment is requested, additional shipping charges may apply.
If the order is canceled after shipment has already occurred, shipping costs (if applicable) may be deducted from the refund.
While we strive to deliver every order on time, delays may occasionally occur due to:
We appreciate your patience in these situations and will gladly assist with tracking your shipment.
If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team.
LetiMahjong
Email: shop@letimahjong.com
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